Last Updated:​ January 15, 2026

At Sage & Thread​ (operated by JOHN BUTTOCOVOLO LLC), we strive to ensure your satisfaction with every purchase. Please review our policy below for details on returns and refunds.

1. Eligibility for Returns

You may request a return within 30 days​ of delivery if:

• The item is unused, in its original condition, and includes all packaging/tags.

• The product is defective, damaged during shipping, or incorrect (wrong item received).

• Non-returnable items: Digital downloads, personalized/custom products, and final sale items (clearly marked).

2. Refund Process

• Inspection Required: Returns must be received and inspected before approval.

• Approved Refunds: Issued to your original payment method​ within 3–7 business days (timing varies by bank/payment provider).

• Shipping Costs: Return shipping fees are the customer’s responsibility unless the error was ours (e.g., wrong item shipped).

3. Non-Refundable Situations

We cannot accept returns or issue refunds for:

• Items returned after 30 days of delivery.

• Products damaged by misuse, alteration, or wear.

• Final sale, clearance, or discounted items (unless defective).

• Original shipping fees (unless due to our error).

4. How to Initiate a Return

Contact our support team at support@sageandthread.online​ with:

• Your order number.

• Reason for return​ and photos (if applicable for damaged/defective items).

  We’ll provide a return address and instructions within 1–2 business days.

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Company Details​

JOHN BUTTOCOVOLO LLC

6234 TIMMONS RD

SEFFNER, FL 33584

United States

Phone: +1 (484) 737-7766

Email: support@sageandthread.online

Website: sageandthread.online